Privacy Policy

Privacy Policy

Effective Date: August 4, 2026

PT Maintenance LLC, doing business as PT Maintenance Air Conditioning & Heating (“PT Maintenance,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, request service, or communicate with us by phone, email, or text message.

Information We Collect

We may collect information that you voluntarily provide, including:

• Your name
• Phone number
• Email address
• Service address
• Details about your heating or air-conditioning needs
• Appointment and service-request information
• Communications you send to us

Our website and service providers may also automatically collect limited technical information, such as your IP address, browser type, device information, pages visited, and website usage data through cookies, analytics, or similar technologies.

How We Use Your Information

We may use your information to:

• Respond to questions and service requests
• Schedule, confirm, and provide HVAC services
• Communicate about appointments, estimates, invoices, and completed work
• Send service-related calls, emails, or text messages
• Maintain business and customer records
• Improve our website and customer service
• Protect against fraud, misuse, or security concerns
• Comply with applicable legal requirements

Text Messaging Privacy

P.T. Maintenance, LLC does not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Message and data rates may apply. Message frequency may vary. Customers may reply STOP to opt out of text messages or HELP for assistance. Consent to receive text messages is not a condition of purchasing goods or services.

How We Share Information

We do not sell or rent customers’ personal information.

We may share information with companies that help us operate our business, such as website hosting, communications, scheduling, payment-processing, accounting, analytics, or other service providers. These providers may use the information only as necessary to provide services on our behalf.

We may also disclose information when required by law, to protect our legal rights, or to prevent fraud or harm.

Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, understand website traffic, and improve the user experience. You may manage cookie preferences through your browser settings or through the cookie options available on our website.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect the personal information we maintain. However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

The FTC recommends collecting only information a business needs, protecting what it retains, and disposing of information appropriately. 

Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business records, comply with legal or tax obligations, resolve disputes, and enforce agreements.

Your Choices

You may contact us to:

• Ask what personal information we maintain about you
• Request that inaccurate information be corrected
• Request deletion of information, when legally permitted
• Opt out of nonessential communications

You may unsubscribe from text messages by replying STOP.

Children’s Privacy

Our website and services are intended for adults seeking HVAC services. We do not knowingly collect personal information from children under 13.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy periodically. Any revised policy will be posted on this page with an updated effective date.

Contact Us

For questions or requests regarding this Privacy Policy, contact:

PT Maintenance LLC
Doing business as PT Maintenance Air Conditioning & Heating
Phone: 512-673-8705
Website: www.ptmandm.com